Shipping and delivery policy

We deliver products Australia-wide using Australia Post and StarTrack. Shipping within Australia is AUD$9.95. Shipping to overseas addresses will be individually priced on a case by case basis.

We dispatch orders within two business days. Shipping times are between one and seven business days depending on your location within Australia and up to three weeks for overseas orders.

Pricing policy

All prices are in Australian dollars (AUD) and include GST (goods and services tax). Prices are current as at 29 December 2016.

Customer service policy

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund policy

Please choose carefully.  We do not give refunds if you simply change your mind or make the incorrect decision.  You can choose between a refund, exchange or credit, where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Privacy policy

Fotosharp is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details. We use this information to identify your orders and personalise your shopping experience with us; that’s all.

 

Security policy

When purchasing goods from Fotosharp your financial details are passed through a secure payment system called Stripe. For more information on Stripe's policies visit this link - stripe.com/au/privacy . If you have any questions regarding our security policy, please contact store@fotosharp.com.au